Planning Administrator: No-Access Repairs & Customer Care

LiveWest Homes Ltd; Hampstead; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

26–30 days annual leave

Employer pension contributions

Health care plan

Cycle to work

Volunteer days

Job summary

LiveWest Homes Ltd is seeking a proactive Administrator to join the Planning team, focusing on no-access repairs and customer service. You will support a range of admin tasks, ensure accurate data, and apply relevant legislation to repair access processes.

The role is office-based with hybrid working, offering 37 hours per week across Exeter or Weston-super-Mare offices. You will interact with multiple departments to improve service delivery and performance metrics.

Qualifications

• Strong verbal and written communication skills.
• Confident in having open conversations with customers and the wider business regarding access for repairs.
• Experience in using IT software including Outlook, Excel, and Microsoft Teams.

Responsibilities

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs and tracking trends using Excel.
• Engaging with customers and colleagues about access for repairs.

Skills

Verbal communication

Written communication

Customer conversations

Outlook

Excel

Microsoft Teams

Tools

Outlook

Excel

Microsoft Teams

Job description

LiveWest Homes Ltd is seeking a proactive Administrator to join the Planning team, focusing on no-access repairs and customer service. You will support a range of admin tasks, ensure accurate data, and apply relevant legislation to repair access processes.

The role is office-based with hybrid working, offering 37 hours per week across Exeter or Weston-super-Mare offices. You will interact with multiple departments to improve service delivery and performance metrics.