No-Access Planning Administrator

Livewest; Clyst Honiton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

26 days annual leave

Pension contributions 9%

Health benefits

Learning and development

Family support

Wellbeing & perks

Cycle to work

Volunteer days

Job summary

LiveWest is seeking a proactive Administrator to join the Planning team, focusing on no-access repairs and ensuring deliveries are efficient and on time. You will support the planning process, handle administrative tasks, and maintain accurate records to uplift service delivery.

The role emphasizes data entry, customer service, and compliance with repair access legislation, with hybrid working in Exeter or Weston-super-Mare. Training and development are available to grow your career.

Qualifications

• Excellent administrative skills.
• Good attention to detail.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Be confident in having open conversations with customers and the wider business regarding access for repairs.
• Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Teams.

Responsibilities

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping your process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Skills

Administrative skills

Attention to detail

Data entry

Customer service

Communication skills

Civica system

Outlook

Excel

Microsoft Teams

Tools

Civica

Outlook

Excel

Microsoft Teams

Job description

LiveWest is seeking a proactive Administrator to join the Planning team, focusing on no-access repairs and ensuring deliveries are efficient and on time. You will support the planning process, handle administrative tasks, and maintain accurate records to uplift service delivery.

The role emphasizes data entry, customer service, and compliance with repair access legislation, with hybrid working in Exeter or Weston-super-Mare. Training and development are available to grow your career.