Administrator/Coordinator

LiveWest Homes Ltd; Hampstead; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

26–30 days annual leave

Employer pension contributions

Health care plan

Cycle to work

Volunteer days

Job summary

LiveWest Homes Ltd is seeking a proactive Administrator to join the Planning team, focusing on no-access repairs and customer service. You will support a range of admin tasks, ensure accurate data, and apply relevant legislation to repair access processes.

The role is office-based with hybrid working, offering 37 hours per week across Exeter or Weston-super-Mare offices. You will interact with multiple departments to improve service delivery and performance metrics.

Qualifications

• Strong verbal and written communication skills.
• Confident in having open conversations with customers and the wider business regarding access for repairs.
• Experience in using IT software including Outlook, Excel, and Microsoft Teams.

Responsibilities

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs and tracking trends using Excel.
• Engaging with customers and colleagues about access for repairs.

Skills

Verbal communication

Written communication

Customer conversations

Outlook

Excel

Microsoft Teams

Tools

Outlook

Excel

Microsoft Teams

Job description

Are you a data driven administrator with a passion for customer service and process improvement? LiveWest is looking for a proactive and organised individual to join our Planning team as an Administrator. This is your chance to play a vital role in ensuring our health and safety repairs are delivered efficiently and on time.

As a key member of our Planning team, you’ll be at the heart of our no-access repairs process, helping to reduce missed appointments and improve service delivery.

Key Responsibilities:

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping your process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Why Join LiveWest?

At LiveWest, we are more than just a housing provider—we are a community. You will be part of a supportive, values-driven organisation that puts people first. We believe in collaboration, innovation, and doing the right thing. If you are ready to make a real difference and grow your career in a dynamic environment, we would love to hear from you.

This role is being offered on a full time, permanent basis, working 37 hours per week. This role is office based, in our Exeter or Weston-super-Mare office.

About The Candidate:

To be successful in your application for the role of Administrator - Planning, you will have the essential skills and experience for a level 1 role and the following role-specific skills and experience:

• Strong verbal and written communication skills.
• Be confident in having open conversations with customers and the wider business regarding access for repairs.
• Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Teams.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.