Planning Admin: No-Access Repairs & Customer Service

LiveWest Homes Ltd; Exeter; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Health benefits

Pension contributions

Learning & development

Volunteer days

Cycle to Work

Job summary

LiveWest is seeking an Administrator to join our Planning team in Exeter or Weston-super-Mare. The role focuses on no-access repairs, data entry, and accurate process management to reduce missed appointments and improve service delivery.

You will handle Civica case processing, work with Customer Services and Housing, and deliver high-quality customer service while keeping systems up to date. The position is full-time and hybrid, 37 hours per week.

Qualifications

• Excellent administrative skills.
• Good attention to detail.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Open conversations with customers and the wider business regarding access for repairs.
• Experience using IT software including Outlook, Excel, and Microsoft Teams.

Responsibilities

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Engaging with customers and colleagues about access for repairs.

Skills

Administrative skills

Attention to detail

Data entry

Customer service

Communication

Tools

Outlook

Excel

Microsoft Teams

Job description

LiveWest is seeking an Administrator to join our Planning team in Exeter or Weston-super-Mare. The role focuses on no-access repairs, data entry, and accurate process management to reduce missed appointments and improve service delivery.

You will handle Civica case processing, work with Customer Services and Housing, and deliver high-quality customer service while keeping systems up to date. The position is full-time and hybrid, 37 hours per week.