Planning Administrator - Customer Service Support

Confidential; Barnsley; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Confidential in Barnsley is seeking a Planning Administrator / Customer Service Coordinator for a temporary assignment starting mid-November 2026 and running to January 2027. This role focuses on coordinating engineers' diaries, booking customer appointments, and delivering a professional customer experience in a busy office.

You will manage calls, update scheduling systems, and support the Planning Team to keep appointments accurate and flowing smoothly.

Qualifications

• Strong customer service and administration experience.
• Confident telephone manner with inbound/outbound calls.
• Excellent diary management and organisational skills.
• Experience coordinating engineers or service appointments is advantageous.
• Familiarity with SIMPRO or similar planning systems.
• Willingness to travel to Barnsley (S71)
• Available to start in November with minimal notice.

Responsibilities

• Manage engineers' diaries and coordinate appointments.
• Contact customers to arrange engineer installation appointments.
• Make outbound calls to book and confirm appointments.
• Handle incoming customer calls and queries with professionalism.
• Provide customers with clear information on visits and appointments.
• Update and schedule appointments using SIMPRO.
• Support the Planning Team with general admin.
• Ensure customer information and appointments are recorded accurately.
• Reschedule appointments as needed and handle changes.
• Deliver a positive, professional customer experience.

Skills

Customer service

Administration

Telephone skills

Diary management

Fast-paced environment

Engineering coordination

SIMPRO experience

Travel to Barnsley

Notice period flexibility

Tools

SIMPRO

Job description

Planning Administrator / Customer Service Coordinator Temporary to Start in November 2026 until January 2027 Barnsley, S,500 equivalent Temporary Full-time 100% office-based

Are you an organised, customer-focused Administrator who enjoys coordinating diaries, speaking with customers and keeping busy schedules running smoothly?We are recruiting for a Planning Administrator / Customer Service Coordinator to join a busy team in Barnsley on a temporary basis. This is an immediate requirement due to a peak in workload, starting in mid-November and continuing into the New Year.

This would suit someone with strong customer service and administration experience who is confident managing appointments, handling calls and coordinating engineer diaries.

The role

• Managing and coordinating engineers' diaries
• Contacting customers to arrange engineer installation appointments
• Making outbound calls to book and confirm appointments
• Handling incoming customer calls and queries
• Providing customers with clear information regarding engineer visits and appointments
• Updating and scheduling appointments using the SIMPRO system
• Supporting the wider Planning Team with administration
• Ensuring appointments and customer information are recorded accurately
• Rescheduling appointments and responding to changes where required
• Delivering a professional and positive customer experience

What we're looking for

• Strong customer service and administration experience
• Confident telephone manner with experience handling inbound and outbound calls
• Excellent organisation and diary management skills
• Comfortable working in a busy, fast-paced environment
• Previous experience coordinating engineers, field-based teams or service appointments would be highly advantageous, although not essential
• Experience working with SIMPRO or a similar planning/scheduling system would be beneficial
• Able to travel reliably to Barnsley, S71
• Available to start quickly in November, ideally without a lengthy notice period

Hours, salary and location

• Salary: 28,500 equivalent
• Hours: 40 hours per week
• Monday to Friday
• 8:30am-5:00pm or 8:00am-4:30pm
• Location: Barnsley, S71
• 100% office-based
• Free/on-site parking available
• Temporary assignment: Mid-November into the New Year
• Potential for a longer-term temporary requirement depending on business needs