Maintenance Planning Administrator

Michael Page; Leighton Buzzard; On-site; GBP 29,000 - 35,000; Full time

Job summary

Michael Page is seeking a Service Planning Administrator in Leighton Buzzard to coordinate engineer workloads, handle customer enquiries and support day-to-day service operations. You will play a key role in maintaining service levels and delivering a high-quality customer experience with a busy, varied environment.

The role offers ongoing development opportunities, exposure to multiple areas of the business and a supportive team culture. Permanent position with competitive salary and benefits.

Qualifications

• Previous scheduling/coordination experience.
• Strong customer service experience in a busy environment.
• Excellent telephone and communication skills.
• Experience handling customer enquiries and resolving issues.
• Strong organisational and prioritisation abilities.
• High attention to detail and accuracy.
• Confidence managing multiple tasks simultaneously.
• Good IT skills including Microsoft Office.
• Experience using Dynamics 365 would be advantageous.
• SAP experience would be beneficial but not essential.
• Proactive and team-oriented approach.

Responsibilities

• Scheduling and organising engineer workloads and diaries
• Allocating service jobs geographically to maximise efficiency
• Acting as a key point of contact for customers and field-based engineers
• Managing customer enquiries via telephone and email
• Prioritising workloads to ensure service levels are maintained
• Updating and maintaining accurate records within internal systems
• Supporting the wider service team with administrative activities
• Assisting with reporting and operational administration as required
• Building strong relationships with customers and internal stakeholders
• Supporting additional administrative functions as the role develops

Skills

Scheduling

Coordination

Customer service

Telephone skills

Communication skills

Organisational skills

Attention to detail

Multitasking

Microsoft Office

Tools

Dynamics 365

SAP

Microsoft Office Suite

Job description

Join a friendly and supportive team where you'll coordinate engineer schedules, manage customer enquiries and help keep daily service operations running smoothly. This is a varied, fast-paced role offering genuine development opportunities, exposure to different areas of the business and the chance to play a key part in delivering an excellent customer experience.

Client Details

Our client is a well-established international organisation with a strong reputation for delivering high-quality products and services across a diverse customer base. With a collaborative culture and a focus on continuous improvement, they provide employees with long-term career opportunities, ongoing development and the chance to make a real impact within a supportive team environment.

Description

As a Service Planning Administrator, you will be responsible for supporting the day-to-day coordination of service operations while delivering excellent customer service.

• Scheduling and organising engineer workloads and diaries
• Allocating service jobs geographically to maximise efficiency
• Acting as a key point of contact for customers and field-based engineers
• Managing customer enquiries via telephone and email
• Prioritising workloads to ensure service levels are maintained
• Updating and maintaining accurate records within internal systems
• Supporting the wider service team with administrative activities
• Assisting with reporting and operational administration as required
• Building strong relationships with customers and internal stakeholders
• Supporting additional administrative functions as the role develops

Profile

A successful 'Service Planning Administrator' should have:

• Previous experience within a scheduling, coordination or service administration role
• Strong customer service experience gained in a busy environment
• Excellent telephone and communication skills
• Experience handling customer enquiries and resolving issues effectively
• Strong organisational and prioritisation abilities
• High attention to detail and accuracy
• Confidence managing multiple tasks simultaneously
• Good IT skills including Microsoft Office
• Experience using Dynamics 365 would be advantageous
• SAP experience would be beneficial but is not essential
• A proactive and team-oriented approach

Job Offer

• Permanent Service Planning Administrator position based in Leighton Buzzard.
• Salary of 32,000, dependent on the level of experience.