Planning Administrator

BDS (Northern) Limited; Devon and Torbay; On-site; GBP 20,000 - 26,000; Full time

Job summary

BDS (Northern) Limited is recruiting a Planning Administrator to support the Exeter team in managing the no-access repairs process and improve service delivery.

The role focuses on accurate data handling, coordinating with Customer Services, Enforcement, Housing and Planning, and ensuring compliant processes. You will use Civica and Excel daily, maintain up-to-date records, and provide a reliable, customer-focused service.

Qualifications

• Excellent administrative skills.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Be confident in open conversations with customers and the wider business regarding access for repairs.
• Experience using IT software including Outlook, Excel and Microsoft Teams.

Responsibilities

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping your process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Skills

Administrative skills

Data entry

Customer service

Verbal communication

Written communication

Outlook

Excel

Microsoft Teams

Tools

Outlook

Excel

Microsoft Teams

Job description

BDS are currently recruiting for a Planning Administrator to join a well-established housing association within their Exeter team.

This role will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.

Key Responsibilities:

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping your process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Hours per Week: 37 hours

Working Pattern: Monday to Friday, 07:30 - 15:30 week 1 Monday to Friday, 09:00 - 17:00 week 2

Temp ongoing to start ASAP

Pay rate; £14.31ph PAYE- £18.54ph UMB

About The Candidate:

The ideal candidate will have;

• Excellent administrative skills.
• Good attention to detail.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Be confident in having open conversations with customers and the wider business regarding access for repairs.
• Experience in using a variety of IT software including Outlook, Excel, and Microsoft Teams.