Planning Administrator

Pertemps Plymouth Commercial; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

Pertemps Plymouth Commercial is seeking a Planning Administrator on a temporary basis in Exeter. The role is full-time (37 hours/week) with alternating shifts and a contract to mid-November 2026, potentially extending.

You will process no access repair cases in Civica, work with multiple teams to resolve issues, and support the Planning department with administration and compliance tasks. You will handle data entry, maintain accurate customer information, and produce daily KPI reports using

Qualifications

• Strong administration and data entry experience.
• Excellent attention to detail with accuracy.
• Confident communication skills and customer service experience.
• Proficiency in Outlook, Excel, and Microsoft Teams.

Responsibilities

• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
• Collaborating with Customer Services, Enforcement, Housing and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

Skills

Administration

Data entry

Attention to detail

Communication

Customer service

Workload management

Outlook

Excel

Microsoft Teams

Tools

Civica

Outlook

Excel

Microsoft Teams

Job description

Planning Administrator (Temporary)

Hours: 37 hours per week (Alternating shifts: 07:30-15:30 / 09:00-17:00)Contract: Until Mid-November 2026 (potential extension)

Key Responsibilities:

• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

What We're Looking For:

• Strong administration and data entry experience
• Excellent attention to detail
• Confident communication skills
• Customer service experience
• Proficiency in Outlook, Excel, and Microsoft Teams
• Ability to manage workload in a fast-paced environment

This is a fantastic opportunity to join a supportive team and make a real impact on service delivery.