Planning Administrator

Pertemps Plymouth; Exeter; On-site; GBP 20,000 - 26,000; Full time

Job summary

Pertemps Plymouth is seeking a highly organised Planning Administrator to join a busy Exeter team. The role focuses on managing no-access repair cases, maintaining accurate records, and supporting service delivery across departments.

You will process cases in Civica, ensure compliance, and produce daily KPI reports using Excel. Excellent administrative, communication, and customer service skills are essential for success in this fast-paced environment.

Qualifications

• Proven administration and data entry experience.
• Excellent attention to detail.
• Confident communication skills.
• Customer service experience.
• Proficiency in Outlook, Excel, and Microsoft Teams.
• Ability to manage workload in a fast-paced environment.

Responsibilities

• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

Skills

Administration

Data entry

Attention to detail

Communication

Customer service

Workload management

Fast-paced environment

Tools

Outlook

Excel

Microsoft Teams

Job description

Planning Administrator (Temporary)

Hours: 37 hours per week (Alternating shifts: 07:30‑15:30 / 09:00‑17:00)

Contract: Until Mid-November 2026 (potential extension)

We’re seeking a highly organised Planning Administrator to join a busy team in Exeter. You’ll play a key role in managing no-access repair cases, ensuring records are accurate, supporting service delivery, and working with multiple departments to help resolve issues efficiently.

Key Responsibilities:

• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

What We're Looking For:

• Strong administration and data entry experience
• Excellent attention to detail
• Confident communication skills
• Customer service experience
• Proficiency in Outlook, Excel, and Microsoft Teams
• Ability to manage workload in a fast-paced environment

This is a fantastic opportunity to join a supportive team and make a real impact on service delivery.