No-Access Repairs Planning Administrator | Data & Service

BDS (Northern) Limited; Devon and Torbay; On-site; GBP 20,000 - 26,000; Full time

Job summary

BDS (Northern) Limited is recruiting a Planning Administrator to support the Exeter team in managing the no-access repairs process and improve service delivery.

The role focuses on accurate data handling, coordinating with Customer Services, Enforcement, Housing and Planning, and ensuring compliant processes. You will use Civica and Excel daily, maintain up-to-date records, and provide a reliable, customer-focused service.

Qualifications

• Excellent administrative skills.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Be confident in open conversations with customers and the wider business regarding access for repairs.
• Experience using IT software including Outlook, Excel and Microsoft Teams.

Responsibilities

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping your process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Skills

Administrative skills

Data entry

Customer service

Verbal communication

Written communication

Outlook

Excel

Microsoft Teams

Tools

Outlook

Excel

Microsoft Teams

Job description

BDS (Northern) Limited is recruiting a Planning Administrator to support the Exeter team in managing the no-access repairs process and improve service delivery.

The role focuses on accurate data handling, coordinating with Customer Services, Enforcement, Housing and Planning, and ensuring compliant processes. You will use Civica and Excel daily, maintain up-to-date records, and provide a reliable, customer-focused service.