Planning Administrator

Pertemps Plymouth; Devon and Torbay; On-site; GBP 21,000 - 26,000; Full time

Job summary

Pertemps Plymouth in Exeter is seeking a highly organized Planning Administrator on a temporary basis to support no-access repair cases, maintain accurate records, and assist service delivery across multiple departments.

The role involves processing cases in Civica, collaborating with Customer Services, Enforcement, Housing and Planning, and delivering timely KPI reports using Excel and standard Office tools.

Qualifications

• Strong administration and data entry experience.
• Excellent attention to detail.
• Confident communication skills.
• Customer service experience.

Responsibilities

• Processing no access repair cases on Civica from start to finish with accuracy.
• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

Skills

Administration experience

Data entry

Attention to detail

Communication skills

Outlook/Excel/Teams

Tools

Excel

Outlook

Microsoft Teams

Job description

Planning Administrator (Temporary)

Hours: 37 hours per week (Alternating shifts: 07:30-15:30 / 09:00-17:00)

Contract: Until Mid-November 2026 (potential extension)

We're seeking a highly organised Planning Administrator to join a busy team in Exeter. You'll play a key role in managing no-access repair cases, ensuring records are accurate, supporting service delivery, and working with multiple departments to help resolve issues efficiently.

Key Responsibilities:

• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

What We’re Looking For:

• Strong administration and data entry experience
• Excellent attention to detail
• Confident communication skills
• Customer service experience
• Proficiency in Outlook, Excel, and Microsoft Teams
• Ability to manage workload in a fast-paced environment

This is a fantastic opportunity to join a supportive team and make a real impact on service delivery.