Planner Scheduler

Rock Compliance Ltd; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Life insurance

Retail discounts

Charity days

Job summary

Rock Compliance Ltd. is seeking a Planner Scheduler to efficiently schedule maintenance work orders and ensure service contract compliance. You will collaborate with operatives, supervisors and clients to maximise productivity and utilisation, while maintaining clear communication and adherence to safety standards.

The role involves organising work orders, coordinating resources, and producing management reports to support client relationships and contract delivery.

Qualifications

• Experience planning and scheduling maintenance work orders.
• Strong organisational skills and attention to detail.
• Ability to prioritise and manage multiple tasks.
• Excellent communication with clients and internal teams.

Responsibilities

• Assign and issue work orders to operatives with clear instructions.
• Coordinate with maintenance operatives and supervisors for productivity.
• Liaise with clients and other departments to keep informed.
• Assist mobilisation of service contracts and resource planning.
• Analyse peaks and troughs in maintenance plans to support account discussions.
• Frontline client contact via phone and email; update on progress.
• Produce reports for management or clients as required.
• Promote safety standards and follow company procedures.
• Identify hazards and escalate as needed.
• Support in improving route planning to boost productivity.

Skills

Planning & scheduling

Communication

Client liaison

Multitasking

Deadline-driven

Job description

Title: Planner Scheduler

Reports to: Maintenance Operations Manager

Job Purpose:

Responsible for the effective scheduling of maintenance Work Orders to ensure service contract compliance and to maximise productivity, efficiency and utilisation.

Key Responsibilities and Accountabilities:

Planning and Organising

• Assign work orders effectively, efficiently and accurately working with maintenance operatives and maintenance supervisors to ensure maximum productivity, efficiency and utilisation.
• Issue Work Orders and Work instructions to operatives to ensure operatives have sufficient information to perform their duties
• Liaise with other departments and clients
• Assist with the mobilisation of service contracts - assist in the identification of required labour resource
• Assist in identifying peaks and troughs in the Forward Maintenance Plan to enable Account Managers to discuss changes with customers

Liaison with clients

• Frontline customer contact via telephone and email
• Where necessary support clients by answering enquiries and ensuring clients are kept up to date on progress
• Ensures all enquiries from clients are passed to relevant parties

Communication

• Liaise and work with relevant parties to ensure all work activity is planned, organised and carried out to the contract brief
• Communicate constructively and actively seek information
• Assist in the production of reports for management or clients as required
• Communicate in a committed manner, seeking the input of others
• Consult with Supervisors and Operatives, management, clients and other employees

Safety

• Promote and communicate standards/information to colleagues and team members
• Take responsibility for your own health and safety and adhere to all the Company health and safety procedures and policies
• Identify and elevate any hazards, near misses in line with the Company's reporting procedures

Operational Optimisation

• Recommend improvements to working practices
• Able to prioritise multiple and varied challenging situations
• Able to work to deadlines and multitask
• Willingness to help out; assist other team members as required
• Review operatives route planner's with Supervisors/Maintenance Assistant Operations Manager to improve productivity

Commercial

• Provide support to team members and clients as required.
• Improve the productivity of the maintenance contract delivery
• Support in the compilation of area statistical weekly/monthly reports according to business and client needs
• Ensures that image and standards are maintained.

Benefits:

• 25 days annual leave.
• Company pension scheme.
• Life insurance.
• Retail discounts.
• Charity days.