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Pertemps; Maidstone; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

20 days annual leave

Company Pension

Training & development

Job summary

Pertemps is seeking an experienced Maintenance Planner / Scheduler in Maidstone to coordinate engineers across HVAC, plumbing and electrical disciplines, ensuring planned and reactive maintenance is delivered efficiently.

The role requires excellent organisational, scheduling and communication skills, with prior experience using Job Logic software and a proven ability to prioritise multiple tasks in a fast-paced environment.

Qualifications

• Previous experience as Planner or Scheduler
• Experience using Job Logic software
• Experience scheduling engineers in HVAC, Plumbing and Electrical
• Strong organisational and time management skills
• Excellent communication and customer service abilities

Responsibilities

• Schedule and coordinate engineers across HVAC, plumbing and electrical works
• Manage client calls and maintenance requests, allocating resources promptly
• Plan reactive and planned maintenance to maximise efficiency
• Resolve scheduling issues to minimise service disruption
• Coordinate permits and ensure documentation in place before works
• Liaise with subcontractors and coordinate attendance as required
• Provide progress updates to clients and maintain relationships
• Prepare quotations for maintenance and additional works
• Order materials and parts for engineers
• Schedule meetings and workload planning sessions for engineers
• Proactively schedule future maintenance works and ensure service delivery commitments are met
• Monitor contract performance against KPIs
• Support management and performance of engineering teams through clear communication
• Assist with training and development initiatives
• Manage correspondence and maintain accurate records
• Ensure projects are completed within timescales and contractual obligations

Skills

Planner experience

Communication

Time management

Multitasking

Customer service

Tools

Job logic

Job description

Maintenance Planner / Scheduler, Maidstone, £33K

Hours: Monday to Friday, 9:00am - 5:00pm (40-hour week)

About the Role

We are seeking an experienced and highly organised Maintenance Planner / Scheduler to join their growing team. The successful candidate will play a key role in coordinating engineers across the HVAC, Plumbing and Electrical sectors, ensuring planned and reactive maintenance activities are delivered efficiently and to a high standard.

This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using the Job logic system being highly desirable.

Key Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.
• Proactively schedule future maintenance works and ensure service delivery commitments are met.
• Promptly address client concerns and provide effective solutions.
• Monitor contract performance against agreed service level targets and KPIs.
• Support the management and performance of engineering teams through clear communication and objective setting.
• Assist with training and development initiatives where required.
• Manage correspondence efficiently and maintain accurate records within internal systems.
• Ensure projects and maintenance activities are completed within required timescales and contractual obligations.

Candidate Requirements

Essential Experience & Skills

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Previous experience using job logic software.
• Experience scheduling engineers within the HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Salary & Benefits

• Flexible working hours within a 40-hour working week
• 20 days annual leave plus Bank Holidays
• Company Pension Scheme (Auto-Enrolment with Royal London)
• Opportunity to join a supportive and growing business
• Ongoing training and development opportunities

If you are an organised coordinator with experience planning engineering resources and delivering excellent customer service, we would love to hear from you.