Planner Scheduler

Rock Compliance Ltd; Stratford-upon-Avon; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company pension

Referral programme

Sick pay

25 days annual leave

EAP

Company events

Job summary

Rock Compliance Ltd. is seeking a Planner Scheduler to coordinate maintenance work orders, liaise with clients, and ensure service contracts are delivered efficiently and safely. The role focuses on planning, prioritising tasks, and continuous improvement of planning processes.

You will work closely with maintenance operatives and supervisors to optimise productivity, maintain standards, and support management reporting. This is an on-site position based in Stratford-upon-Avon.

Responsibilities

• Plan and assign maintenance work orders to maximise productivity and contract compliance.
• Issue work orders and instructions to operatives with sufficient information.
• Liaise with clients and other departments to ensure progress.
• Support mobilisation of service contracts and identify required labour resources.
• Identify peaks and troughs in the Forward Maintenance Plan for account reviews.
• Frontline client contact via telephone and email.
• Answer enquiries and keep clients updated on progress.
• Ensure enquiries are routed to the appropriate parties.
• Coordinate activity to meet the contract brief and deadlines.
• Promote health and safety and follow company procedures.
• Identify hazards and escalate them per reporting procedures.
• Suggest improvements to working practices to optimise operations.
• Prioritise multiple tasks and meet deadlines.
• Assist teammates and review route planners with Supervisors.
• Support in producing management/client reports.
• Maintain image and standards.

Job description

Title: Planner Scheduler

Job Purpose:

• Responsible for the effective scheduling of maintenance Work Orders to ensure service contract compliance and to maximise productivity, efficiency and utilisation.

Key Responsibilities and Accountabilities:

Planning and Organising

• Assign work orders effectively, efficiently and accurately working with maintenance operatives and maintenance supervisors to ensure maximum productivity, efficiency and utilisation.
• Issue Work Orders and Work instructions to operatives to ensure operatives have sufficient information to perform their duties
• Liaise with other departments and clients
• Assist with the mobilisation of service contracts - assist in the identification of required labour resource
• Assist in identifying peaks and troughs in the Forward Maintenance Plan to enable Account Managers to discuss changes with customers

Liaison with clients

• Frontline customer contact via telephone and email
• Where necessary support clients by answering enquiries and ensuring clients are kept up to date on progress
• Ensures all enquiries from clients are passed to relevant parties

Communication

• Liaise and work with relevant parties to ensure all work activity is planned, organised and carried out to the contract brief
• Communicate constructively and actively seek information
• Assist in the production of reports for management or clients as required
• Communicate in a committed manner, seeking the input of others
• Consult with Supervisors and Operatives, management, clients and other employees

Safety

• Promote and communicate standards/information to colleagues and team members
• Take responsibility for your own health and safety and adhere to all the Company health and safety procedures and policies
• Identify and elevate any hazards, near misses in line with the Company's reporting procedures

Operational Optimisation

• Recommend improvements to working practices
• Able to prioritise multiple and varied challenging situations
• Able to work to deadlines and multitask
• Willingness to help out; assist other team members as required
• Review operatives route planner's with Supervisors/Maintenance Assistant Operations Manager to improve productivity

Commercial

• Provide support to team members and clients as required.
• Improve the productivity of the maintenance contract delivery
• Support in the compilation of area statistical weekly/monthly reports according to business and client needs
• Ensures that image and standards are maintained.

Company Benefits:

• Company events & fun days
• Company pension scheme
• Referral programme
• Sick pay
• 25 days annual leave plus bank holidays
• 24/7 Employee Assistance Programme