Planner (Damp and Mould)

Kent Housing Group; Ashford; On-site; GBP 29,000 - 36,000; Full time

Job summary

Town and Country Housing is seeking a organised and customer-focused Planner to join the Damp & Mould team. You will help ensure repairs and maintenance work is scheduled efficiently, supporting operatives, supervisors and managers to deliver an excellent service to residents.

You will coordinate resources, manage appointments and help achieve performance targets with a strong focus on customer satisfaction.

Responsibilities

• Schedule and coordinate repairs and maintenance works, allocating operatives and contractors to the right jobs at the right time.
• Monitor work progress, maintain accurate records across multiple systems and drive first-time fixes while supporting complaint resolution.

Job description

Employer: Town and Country Housing

Close date: Sunday 01/11/2026

Our Vacancy

We’re looking for an organised and customer-focused Planner to join our Damp & Mould team. In this vital role, you’ll help ensure repairs and maintenance work is scheduled efficiently, supporting our operatives, supervisors and managers to deliver an excellent service to residents. You’ll play a key part in coordinating resources, managing appointments, and helping us achieve our performance targets while maintaining a strong focus on customer satisfaction.

What You Will Do

As a Planner, you’ll be responsible for scheduling and coordinating repairs and maintenance works, ensuring the right operatives and contractors are allocated to the right jobs at the right time. You’ll manage appointments, monitor work progress, maintain accurate records across multiple systems, and help maximise first-time fixes. Working closely with supervisors, managers, operatives, contractors and clients, you’ll ensure works are delivered efficiently, performance targets are achieved, and residents receive a high-quality service. You’ll also support complaint resolution, monitor workflows, report trends, and assist in driving continuous service improvement.