Planner (Damp and Mould)

TCH; Tunbridge Wells; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £29,648 per year

25 days holiday

Pension contributions

Life insurance

Employee perks

Job summary

Town and Country Housing in Tunbridge Wells is seeking an organised Planner to join the Damp & Mould team. On-site 8am-5pm, six-month fixed term, you will schedule repairs, coordinate operatives and contractors, and ensure residents receive high-quality service.

You will manage appointments, monitor progress, keep records, and help maximise first-time fixes, while supporting complaint resolution and service improvements.

Qualifications

• Experience in planning or scheduling roles.
• Strong organisational and communication skills.
• Experience within social housing repairs and maintenance is an advantage.

Responsibilities

• Schedule and coordinate repairs and maintenance works, ensuring operatives and contractors are allocated to the right jobs at the right time.
• Manage appointments and monitor work progress across multiple systems.
• Support complaint resolution, monitor workflows and drive service improvements.

Skills

Planning experience

Organisational skills

Communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

# Planner (Damp and Mould)## Job Introduction### Our VacancyWe're looking for an organised and customer-focused Planner to join our Damp & Mould team. In this vital role, you'll help ensure repairs and maintenance work is scheduled efficiently, supporting our operatives, supervisors and managers to deliver an excellent service to residents. You'll play a key part in coordinating resources, managing appointments, and helping us achieve our performance targets while maintaining a strong focus on customer satisfaction.### What You Will DoAs a Planner, you'll be responsible for scheduling and coordinating repairs and maintenance works, ensuring the right operatives and contractors are allocated to the right jobs at the right time. You'll manage appointments, monitor work progress, maintain accurate records across multiple systems, and help maximise first-time fixes. Working closely with supervisors, managers, operatives, contractors and clients, you'll ensure works are delivered efficiently, performance targets are achieved, and residents receive a high-quality service. You'll also support complaint resolution, monitor workflows, report trends, and assist in driving continuous service improvement.### What You Will NeedTo be successful in this role, you'll have previous planning or scheduling experience and excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment. You'll be confident using Microsoft Excel, Word and Outlook and possess strong communication skills, both written and verbal. You'll be a proactive team player who can also work independently, using your problem-solving skills to help keep services running smoothly. Experience within social housing repairs and maintenance would be an advantage but is not essential.**This is a **6 month fixed term**position, working on site 8am-5pm Monday-Friday in our head office in Tunbridge Wells.****Why Choose Us*** Annual salary £29,648* 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service* Up to £3,000 colleague referral fee* Contributory pension scheme with 4% to 10% matched contributions* Life insurance* 24/7 digital GP service and counselling helpline (including face-to-face sessions)* Free annual eye test voucher and contribution towards glasses* Free annual flu jab* Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)* Access to an extensive range of corporate discounts on shopping travel, & days out.* Travel loan**Why join us?**When you join Town and Country Housing, you’re joining a team guided by our values, **Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together**. We believe in creating a workplace where everyone feels supported, included, and empowered.**Please read before applying:*** You must have the right to work in the UK; **we are unable to provide visa sponsorship.*** **We reserve the right to close this advert early if we receive a high volume of suitable applications.**If this sounds like the perfect opportunity for you, we'd love to hear from you. Click **'Apply Now'** to complete our online application process and provide details of your skills, experience, and achievements. We look forward to learning more about what you can bring to Town & Country Housing.If you have any questions about this role, please email the Talent Team on [e-mail] a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.### Attached documents* Planner JD.pdf