Planner/Admin

Unitedinfrastructure; Lewisham; On-site; GBP 22,000 - 34,000; Full time

Job summary

United Infrastructure is seeking an organised Planner/Administrator to manage planning, admin and customer liaison for assigned projects in the UK. You will prepare, review and monitor appointments and completions to meet deadlines, liaise with clients and the wider team, and contact via email and telephone daily.

Responsibilities include logging new jobs on Total Mobile, arranging surveys, allocating job codes, handling client inquiries, sending letters to residents and monitoring the inbox,

Qualifications

• Relevant Admin qualification or proven experience.
• Experience within a similar role.
• Strong experience of working within a fast moving environment delivering a high quality and robust delivery service.
• Experience of working within a customer facing environment.
• Proficient in the use of Microsoft Office applications (Outlook; Excel and Word).
• Aware of equality issues.

Responsibilities

• To log all new jobs onto Total Mobile.
• Resident contact to arrange Validation Surveys and Post Inspection Surveys.
• Allocating relevant job codes to Site Managers for Validation and Post Inspection surveys.
• Responding to Client queries regarding access to properties.
• Generate letters to Residents at various points of the job workflow.
• Monitor shared inbox to ensure actioned emails are addressed.
• Provide Admin support to the Disrepairs Team; raise purchase orders as instructed; attend Client meetings.

Skills

Administration

Customer service

Microsoft Office

Documentation

Education

Admin qualification

Tools

Total Mobile

Job description

As a Planner, your day-to-day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of latest updates. You will be required to make contact via email and telephone on a daily basis.

To be responsible for all Planning, administrative and customer liaison requirements for their assigned Project. Ensuring Total Mobile is always up to date and all data inputted is accurate to enable accurate reporting.

Responsibilities

• To log all new jobs onto Total Mobile.


• Resident contact to arrange Validation Surveys and Post Inspection Surveys.


• Allocating relevant job codes to Site Managers for Validation and Post Inspection surveys.


• Responding to Client queries regarding access to properties.


• Generate letters to Residents at various points of the job workflow.


• Monitor shared inbox if applicable to ensure targeted levels on emails requiring action are met.


• Provide Admin support to the Disrepairs Team, Raise purchase orders as instructed. Attend Client meetings as requested.

Requirements

• Relevant Admin qualification or proven experience


• Experience within a similar role


• Strong experience of working within a fast moving environment delivering a high quality and robust delivery service


• Experience of working within a customer facing environment


• Proficient in the use of Microsoft office applications (outlook; excel and word)


• Able to demonstrate an awareness and understanding of equality issues

Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.