Planner

Town & Country Housing; Tonbridge; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension scheme (4-10% matched)

Life insurance

24/7 digital GP service

Eye test voucher

Flu jab

Discounts on shopping/travel

Travel loan

Job summary

Town & Country Housing is seeking a proactive Planner to support maintenance services for our social housing portfolio. Reporting to the Supervisor, you will schedule works, allocate to operatives and subcontractors, and ensure appointments meet standards and customer expectations.

This full-time on-site role runs 8am-5pm, Monday to Friday, with a salary of £29,648 for 40 hours. The ideal candidate has planning experience, strong MS Office skills, and a customer-focused approach.

Qualifications

• Experience in planning or scheduling within housing maintenance.
• Strong communication and customer service skills.

Responsibilities

• Schedule and allocate works to operatives and subcontractors with the right skills.
• Manage workflows, monitor performance, and ensure timely completion.
• Review diaries, coordinate multi-trade appointments, and maintain accurate records.
• Handle customer queries and complaints to drive service improvements.

Skills

Planning experience

Microsoft Office (Excel, Word, Outlook

Communication skills

Tools

Excel

Word

Outlook

Job description

Our VacancyWe are looking for a proactive and organised Planner to join our team, supporting the delivery of high-quality maintenance services. Reporting to the Supervisor, you will play a key role in ensuring works are efficiently scheduled and completed in line with contractual standards and customer expectations. This is a fast-paced, collaborative role where your ability to coordinate resources, manage priorities, and deliver excellent service will make a real difference.

What You’ll Do

You will be responsible for scheduling and allocating works to operatives and subcontractors, ensuring the right skills are matched to each job and that appointments are planned for maximum efficiency. You’ll manage workflows, monitor performance against targets, and ensure all works are completed within agreed timescales. Working closely with Supervisors and Managers, you’ll review diaries, coordinate multi-trade appointments, and maintain accurate system records. You’ll also support customer satisfaction by handling queries and complaints, identifying trends, and driving improvements to service delivery.

What You Will Need

We’re looking for someone with previous planning or scheduling experience, who is confident using Microsoft Office tools including Excel, Word and Outlook. You’ll need strong communication skills, with the ability to work both independently and as part of a team. A proactive, organised approach and a commitment to delivering excellent customer service are essential. Experience within social housing repairs and maintenance would be advantageous, but not essential.

This is a full time permanent position, working on site 8am-5pm Monday-Friday. The salary is £29,648 for 40 hours a week.

Why Choose Us

• Salary of £29,648
• 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service
• Up to £3,000 colleague referral fee
• Contributory pension scheme with 4% to 10% matched contributions
• Life insurance
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Free annual flu jab
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Access to an extensive range of corporate discounts on shopping travel, & days out
• Travel loan

Why join us?

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying:

You must have the right to work in the UK; we are unable to provide visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications.

If you have any questions about this role, please email the Talent Team on [e-mail].