Planning Coordinator

JLA Limited

Ripponden

On-site

GBP 24,300 - 29,700

Full time

14 days+

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Benefits offered by this job

Employee Assistance Programme

Onsite gym

Pension scheme

25 days annual leave

Refer a Friend bonus

Job summary

JLA Limited in Ripponden is seeking a Planning Coordinator to join the Planning Team. The role focuses on planning and dispatch, coordinating customer service and scheduling engineers to deliver a great service.

You will work in a hybrid setup with three days in the office, reporting to the Planning Team Leader, and earn up to £27,000 depending on experience. The position is permanent and full-time.

Qualifications

Confident communicator with strong interpersonal skills.
Excellent organisational abilities and attention to detail.
Self-motivated and focused in a target-driven environment.
Knowledge of national geographic areas and locations.

Responsibilities

Prioritise workload based on contracts and location.
Capacity management to keep engineers productive.
Make outbound calls to plan servicing with customers.
Manage daily compliance order book to meet budget.
Ensure contractual servicing meets SLAs and safety.
Maintain planning communication with Dispatcher/Planning TL/Expert/ROMs.
Liaise with customers daily to provide efficient solutions.
Develop and maintain good working relationships with internal/external customers.

Skills

Confident communicator

Strong organisational skills

Self-motivated with high attention to

Job description

Location: Hybrid / 3 days in the office (Ripponden)

Salary: Up to £27,000 depending on experience

Vacancy type: Permanent / Full Time

Job Title

Planning Coordinator

Function

Planning & Dispatch, Customer Services

Location

Ripponden

Reports to

Planning Team Leader

Responsible for staff

N/A

About Our Business

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Benefits

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role Overview

We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customer’s request. Planners are responsible for ensuring our Engineers shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers.

Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time.

This role will be managing catering work with our Catering subcontractors.

Key Tasks

Prioritise workload based on contract, geographical location and skill
Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken
Make a high volume of outbound calls to our customers to plan their servicing
Manage your daily compliance order book effectively to achieve the compliance financial budget weekly
Manage contractual servicing so that we adhere to SLAs whilst keeping our customer’s safe
Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs
Liaising with our customers daily to provide solutions to requests in an efficient and professional manner
Develop and maintain good working relationships with internal and external customers and colleagues
High standard of house-keeping and time keeping

Criteria

Essential (attributes required for candidate to be considered)