Planner

Kent Housing Group; Ashford; On-site; GBP 32,000 - 45,000; Full time

Job summary

Town and Country Housing is seeking a proactive Planner to join our team, supporting the delivery of high-quality maintenance services. Reporting to the Supervisor, you will coordinate works to ensure scheduling aligns with contractual standards and customer expectations.

You will schedule and allocate works to operatives and subcontractors, monitor progress, review diaries with Supervisors, and maintain accurate system records.

Responsibilities

• Scheduling and allocating works to operatives and subcontractors, ensuring the right skills are matched to each job and that appointments are planned for maximum efficiency.
• Manage workflows, monitor performance against targets, and ensure all works are completed within agreed timescales.
• Support customer satisfaction by handling queries and complaints, identifying trends, and driving improvements to service delivery.

Job description

Our Vacancy

We are looking for a proactive and organised Planner to join our team, supporting the delivery of high-quality maintenance services. Reporting to the Supervisor, you will play a key role in ensuring works are efficiently scheduled and completed in line with contractual standards and customer expectations. This is a fast-paced, collaborative role where your ability to coordinate resources, manage priorities, and deliver excellent service will make a real difference.

Employer: Town and Country Housing
Close date: Wednesday 02/09/2026

What You’ll Do

You will be responsible for scheduling and allocating works to operatives and subcontractors, ensuring the right skills are matched to each job and that appointments are planned for maximum efficiency. You’ll manage workflows, monitor performance against targets, and ensure all works are completed within agreed timescales. Working closely with Supervisors and Managers, you’ll review diaries, coordinate multi-trade appointments, and maintain accurate system records. You’ll also support customer satisfaction by handling queries and complaints, identifying trends, and driving improvements to service delivery.