Planning Team Leader (Permanent, 40 hours per week)

Selwood Housing Society Limited; Trowbridge; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Life assurance

Flexible working

Pension

Cycle to work

Training & development

Supportive team

Job summary

Selwood Housing is seeking a proactive Planning Team Leader to inspire a high-performing planning group and drive efficient scheduling of repairs and maintenance. You’ll optimise our Dynamic Resource Scheduler (DRS) using data and insight, partner across Repairs, Voids, Gas, Electrical and Customer Support, and develop people to improve performance and the customer experience.

If you’re a collaborative leader with strong planning, diary management and a track record of developing teams in social

Qualifications

• GCSEs English and Maths (4/C or above) or equivalent.
• Experience in planning, scheduling and diary management.
• Experience in managing and developing a team with clear direction.
• Strong customer service, communication and relationship-building skills.
• Knowledge of the social housing sector.
• Experience working with the general public and external agencies.
• Commitment to an inclusive environment with fairness and respect.

Responsibilities

• Lead a high-performing planning team to schedule repairs and maintenance efficiently.
• Develop staff through coaching, set clear standards and performance expectations.
• Optimise the Dynamic Resource Scheduler (DRS) using data and operational insights.
• Collaborate with Repairs, Voids, Gas, Electrical and Customer Support to deliver safe, compliant services.

Skills

Planning & scheduling

Team leadership

Customer service

Data-driven decisions

Communication

Education

GCSEs English and Maths (4/C or above)

Job description

Behind every successful repair, every kept appointment and every satisfied customer is a planning team that makes it happen.

We’re looking for a leader who can inspire others, make smart decisions under pressure and keep our operation moving at its very best.

Please note: internally, this position is known as Senior Planner.

About the role

As Planning Team Leader, you’ll lead a high-performing planning team, ensuring repairs and maintenance work is scheduled efficiently, and customers receive an excellent service. Through effective resource planning, workload management and coaching, you’ll drive team performance and continuous improvement.

You’ll play a key role in optimising our Dynamic Resource Scheduler (DRS), using performance data and operational insight to maximise productivity, improve processes and support the effective operation of our scheduling systems.

Working closely with colleagues across Repairs, Voids, Gas, Electrical and Customer Support, you’ll help deliver safe, compliant and customer-focused services.

This is an excellent opportunity for a proactive leader who is passionate about developing people, improving performance and making a real difference to the customer experience.

What We’re Looking For

We’re looking for an experienced planning leader who embodies our values, thrives on delivering excellent customer outcomes, develops high-performing teams and drives operational efficiency.

Customer Driven

You understand the impact effective planning has on the customer experience, ensuring resources are in the right place at the right time to deliver reliable services.

Accountability

You take ownership of performance, using data and insight to manage workloads, achieve targets and maintain high standards.

Develop & Learn

You’re committed to developing people, improving processes and finding better ways to deliver great outcomes.

Champion Communication

You build strong relationships, communicate clearly with colleagues and stakeholders, and work collaboratively to deliver great outcomes.

You’ll bring:

• GCSEs Grade 4/C or above in English and Maths, or equivalent experience.
• Experience of planning, scheduling and diary management.
• Demonstrable experience of managing and developing a team. providing clear standards, direction and performance management.
• Strong customer service, communication and relationship-building skills.
• Knowledge of the social housing sector.
• Experience of working with the general public and external agencies.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

Pre employment requirements

The successful candidate will be required to complete Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the South West - and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.

You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some of our benefits include:

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.