Damp, Mould & Disrepair Coordinator (Hybrid Role)

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health cash plans

Discount schemes

26 days’ annual leave (29 after 3 yrs)

Flexible bank holidays

Car leasing scheme

Hybrid working + nine-day fortnight

Job summary

PA Housing is seeking a Damp, Mould and Disrepair Administrator to support the team in delivering a responsive service to residents. You will be a key contact for enquiries, coordinate cases, maintain records and ensure urgent issues are escalated appropriately.

Join a team that values accuracy and customer experience, with hybrid working and a range of benefits including health plans and generous leave. Your role will involve coordinating with residents, contractors and internal teams to move

Qualifications

• Experience in administration and customer service with a focus on a positive customer experience.
• Strong written and verbal communication skills for professional customer responses.
• Confidence using IT systems, Microsoft Office and CRM or database systems.
• Excellent organisational skills to prioritise and meet deadlines.
• Proactive problem-solving with escalation of urgent issues when needed.
• Ability to build effective relationships with residents, contractors and external organisations.

Responsibilities

• Handle damp, mould and disrepair enquiries across phone, email, webchat, letters and in person.
• Log, process and update customer requests using CRM, Northgate and other systems.
• Identify urgent issues and escalate to appropriate colleagues.
• Collaborate with residents, contractors and internal teams to progress cases.
• Respond to correspondence and complaints professionally with clear information.
• Maintain records, compile reports and monitor customer satisfaction trends.
• Support invoice processing, payments and tenant recharges per procedures.
• Coordinate administrative tasks, meetings and minutes while seeking service improvements.

Skills

Administration

Customer service

IT systems

Microsoft Office

CRM experience

Tools

Northgate

Job description

PA Housing is seeking a Damp, Mould and Disrepair Administrator to support the team in delivering a responsive service to residents. You will be a key contact for enquiries, coordinate cases, maintain records and ensure urgent issues are escalated appropriately.

Join a team that values accuracy and customer experience, with hybrid working and a range of benefits including health plans and generous leave. Your role will involve coordinating with residents, contractors and internal teams to move