Planned Care Quality Administrator | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading NHS trust is seeking an administrative support professional to assist quality coordinators in providing high-quality patient care. The role involves clerical duties, managing governance processes, and ensuring timely completion of risk assessments and audits. Ideal candidates will have strong data management skills, proficiency in report generation, and clerical experience. The position requires coordination of meetings, maintaining electronic filing systems, and collaborating with stakeholders for quality improvement initiatives.

Qualifications

• Experience in administrative roles or clerical support.
• Familiarity with governance processes and risk management.
• Ability to manage data and generate reports effectively.

Responsibilities

• Assist quality coordinators with clerical and administrative duties.
• Coordinate and minute governance meetings.
• Maintain the divisional risk register and track learning responses.
• Support clinical audits and prepare reports for quality meetings.

Skills

Clerical support

Governance processes

Data management

Report generation

PowerPoint skills

Job description

The post holder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to the quality co-ordinator/co-ordinators supporting continuous quality improvement.

They will support all administrative and clerical requirements relating to the development and implementation of governance processes (including clinical, non-clinical and corporate) within the Division to ensure that the Trust has a comprehensive framework to continuously monitor and improve the quality of care provided.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

• To work as part of a directorate management team assisting the quality co-ordinator/co-ordinators and Divisional Clinical Quality Lead with clerical and administrative duties to support the development and implementation of governance processes (including clinical, non-clinical and corporate) within the directorate
• To co-ordinate and minute Divisional and Speciality governance meetings ensuring the timely circulation of agendas, minutes of meetings and action notes
• To enter risk management assessments as agreed on the Trust risk management database and maintain a comprehensive file of risk management assessments
• To submit datix’s when required
• To ensure that, at all times, the Divisional risk register is in date advising the quality co-ordinator/co-ordinators of due dates for assessment and review
• To oversee the tracking of Learning Responses to ensure they are completed and submitted in a timely manner escalating delays to the quality co-ordinator/co-ordinators
• To maintain a comprehensive electronic filing system
• To develop systems to support the tracking and timely completion of actions from learning responses
• To run reports from the datix system as required and to update incidents following incident review meetings
• To support clinical audit work and Quality Half days as requested by the Quality co-ordinator/co ordinators
• To be responsible for the collection of data from the Trusts electronic data collection systems, populate reports for quality meetings engaging with the relevant stakeholders to supply information for the specialities.
• To prepare power point presentations and be responsible for the data collection for the Divisional Learning From Incidents Quarterly News Letter
• To support in the administration of policies, SOPs and guidelines

This advert closes on Friday 23 Jan 2026