Phone-Based Customer Service Advisor - Growth & Impact

Olleco; Newport; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

BUPA Medical Cash Plan

Life Assurance

30 Days' Holiday inc BH

Cycle to work scheme

Wellbeing support

Coaching and training

Social and community initiatives

Job summary

Olleco is recruiting an office-based Customer Service Advisor to deliver a fantastic customer experience. You’ll support operational departments and help place the customer at the heart of everything we do, contributing to our mission in the recycling and renewable energy sector.

The role is phone-based, with inbound and outbound calls, and collaboration with colleagues to build rapport and ensure service excellence.

Qualifications

• Experience in a customer service or sales role, ideally phone based.
• Experience of working on computer and phone systems.
• The ability to follow and understand a set process.
• Good written and verbal communication skills.
• Ability to work in a busy office environment.
• GCSEs in English and Maths at grade C/4 or equivalent.

Responsibilities

• Deliver amazing customer service by building rapport with customers.
• There will be opportunities to grow the business and earn commission through the acquisition of new customers.
• We proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways.
• You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers.

Skills

Customer service

Phone-based experience

Communication skills

Team collaboration

Education

GCSE English & Maths (C/4)

Tools

Phone systems

Computer systems

Job description

Olleco is recruiting an office-based Customer Service Advisor to deliver a fantastic customer experience. You’ll support operational departments and help place the customer at the heart of everything we do, contributing to our mission in the recycling and renewable energy sector.

The role is phone-based, with inbound and outbound calls, and collaboration with colleagues to build rapport and ensure service excellence.