Phone-Based Customer Care & Growth Advisor

Olleco; West Alvington; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Cycle to work

Wellbeing support

Maternity/paternity pay

Internal promotion

Employee assistance programme

Job summary

Olleco in West Alvington, United Kingdom, is seeking a customer service representative for a phone-based role handling inbound and outbound calls. You will work largely at a computer, building rapport and delivering excellent service.

You will have opportunities to grow, with internal promotion potential, and be part of a team focusing on efficient service and proactive issue resolution.

Qualifications

• Experience in customer service or sales.
• Phone-based experience preferred but not essential.
• Ability to follow and understand a set process.
• Good written and verbal communication skills.
• Ability to work in a busy office environment.

Responsibilities

• Deliver amazing customer service by building rapport with customers.
• Identify and resolve potential issues in creative and responsive ways.
• Proactively manage customer accounts to grow and retain business.
• Collaborate with the Food Waste team to deliver an excellent service.

Skills

Customer service

Phone-based

Communication

Team collaboration

Computer systems

Education

GCSE English

GCSE Maths

Job description

Olleco in West Alvington, United Kingdom, is seeking a customer service representative for a phone-based role handling inbound and outbound calls. You will work largely at a computer, building rapport and delivering excellent service.

You will have opportunities to grow, with internal promotion potential, and be part of a team focusing on efficient service and proactive issue resolution.