Customer Service Advisor 12 Month Fixed Term Contract

ABP Food Group & Affiliates; Highweek; On-site; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Pension

BUPA Medical Cash Plan

Life Assurance

30 Days’ Holiday inc BH

Job summary

Olleco is seeking a part-time Customer Service Advisor on a 12-month fixed term contract in the UK. The role involves handling inbound and outbound calls and delivering excellent customer service within a friendly, collaborative team.

Working hours are Wednesday and Thursday 08:30–17:00. Benefits include pension, BUPA Medical Cash Plan, life assurance, and 30 days’ holiday; opportunities for development and progression are available.

Qualifications

• Experience in customer service or sales, preferably phone-based.
• Able to work with computers and phone systems.
• GCSEs English and Maths grade C/4 or equivalent.

Responsibilities

• Answer inbound and make outbound calls to customers.
• Build rapport and deliver excellent customer service.
• Coordinate with other teams to resolve customer issues.
• Support revenue growth by assisting new and existing customers.

Skills

Customer service

Phone-based work

Communication skills

Computer literacy

Education

GCSE English & Maths

Job description

Customer Service Advisor 12 Month Fixed Term Contract

• Full-time
• Compensation: up to GBP 10,998.8 - yearly
• 12 Month Fixed Term Contract
• Part Time Role - Wednesday and Thursday 08:30 - 17:00
• £10, 998.80 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days’ Holiday inc BH(rising with service).
• We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
• Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
• This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.
• You’ll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

What do we offer?

• Working Hours, Wednsday and Thursday08:30am - 17:00pm
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave – enhanced maternity and paternity pay
• Wellbeing support – free access to our Employee Assistance Programme
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
• Colleague networks – a range of forums and schemes that support social events and the local community
• Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
• And Much More!

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

Job Location