Customer Service & Growth Advisor - Inbound/Outbound

ABP Food Group & Affiliates; Greater London; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Pension

Medical plan

Life Assurance

30 days holiday

Cycle to work

Wellbeing support

Internal career advancement

Job summary

Olleco is recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. You’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

You will work Monday to Friday, 08:30am – 17:00pm, with benefits including pension, private medical plan, life assurance and generous holiday. We welcome applicants from diverse backgrounds and provide ongoing development.

Qualifications

• Experience in a customer service or sales role, ideally phone based.
• Experience of working on computer and phone systems.
• Ability to follow and understand a set process.
• Good written and verbal communication skills.
• Ability to work in a busy office environment.
• GCSEs in English and Maths at grade C /4 or equivalent.

Responsibilities

• Deliver amazing customer service by building rapport with our customers.
• Taking time to grow the business and earn commission through the acquisition of new customers.
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways.
• Handle inbound calls and make outbound calls to support customer needs.

Skills

Customer service

Phone handling

Communication skills

Computer literacy

Education

GCSE English & Maths (C/4)

Job description

Olleco is recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. You’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

You will work Monday to Friday, 08:30am – 17:00pm, with benefits including pension, private medical plan, life assurance and generous holiday. We welcome applicants from diverse backgrounds and provide ongoing development.