Customer Service Advisor

ABP Food Group & Affiliates; Greater London; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Pension

Medical plan

Life Assurance

30 days holiday

Cycle to work

Wellbeing support

Internal career advancement

Job summary

Olleco is recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. You’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

You will work Monday to Friday, 08:30am – 17:00pm, with benefits including pension, private medical plan, life assurance and generous holiday. We welcome applicants from diverse backgrounds and provide ongoing development.

Qualifications

• Experience in a customer service or sales role, ideally phone based.
• Experience of working on computer and phone systems.
• Ability to follow and understand a set process.
• Good written and verbal communication skills.
• Ability to work in a busy office environment.
• GCSEs in English and Maths at grade C /4 or equivalent.

Responsibilities

• Deliver amazing customer service by building rapport with our customers.
• Taking time to grow the business and earn commission through the acquisition of new customers.
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways.
• Handle inbound calls and make outbound calls to support customer needs.

Skills

Customer service

Phone handling

Communication skills

Computer literacy

Education

GCSE English & Maths (C/4)

Job description

• Compensation: up to GBP 28,953.6 - yearly

Company Description

£28,953.60 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days’ Holiday inc BH(rising with service).

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

Job Description

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You’ll be delivering amazing customer service by building rapport with our customers
• Taking time to growthe business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways

Qualifications

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

Additional Information

What do we offer?

• Working Hours, Monday - Friday 08:30am - 17:00pm
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave – enhanced maternity and paternity pay
• Wellbeing support – free access to our Employee Assistance Programme
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
• Colleague networks – a range of forums and schemes that support social events and the local community
• Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
• And Much More!

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.