Phone-Based Client Support Specialist

Barclays; Knutsford; Remote; GBP 22,000 - 32,000; Full time

Job summary

Barclays in Knutsford is seeking a Client Support Specialist to deliver exceptional customer service over the phone and resolve complex customer needs. This 100% telephony-based role is Monday to Friday, with shifts between 8am and 7pm, requiring strong communication, problem solving and the ability to manage multiple inquiries.

You will collaborate with teams across the bank, document outcomes, and contribute to process improvements while upholding Barclays values of Respect, Integrity,

Qualifications

• Excellent customer service skills.
• Strong communication abilities.
• Proven problem-solving capabilities.
• Experience in telephony is a plus.
• Ability to adapt to changing circumstances.
• Ability to handle multiple inquiries and priorities.

Responsibilities

• Provide customer service through phone channels, resolving complex needs.
• Collaborate with bank teams to align customer care processes.
• Identify improvements to enhance customer care and contribute feedback to colleagues.
• Develop and implement procedures to mitigate risks and maintain efficient operations.
• Prepare reports and presentations on customer care performance for stakeholders.

Skills

Excellent Customer Service

Clear Communication

Problem Solving

Telephony Background

Change Adaptability

Multi-Tasking

Job description

Barclays in Knutsford is seeking a Client Support Specialist to deliver exceptional customer service over the phone and resolve complex customer needs. This 100% telephony-based role is Monday to Friday, with shifts between 8am and 7pm, requiring strong communication, problem solving and the ability to manage multiple inquiries.

You will collaborate with teams across the bank, document outcomes, and contribute to process improvements while upholding Barclays values of Respect, Integrity,