Business Banking Specialist – Customer Solutions & Support

Barclays

Manchester

On-site

GBP 25,000 - 30,000

Full time

2 days ago

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Job summary

Barclays is hiring a Specialist Customer Care Advisor in Manchester to deliver exceptional service to Business Banking customers, resolving complex cases and offering tailored solutions to meet their needs. This fast-paced role involves quick inbound and outbound calls, managing and prioritising cases, and working 8am–8pm, Monday to Saturday on a shift rotation.

You will use digital tools, demonstrate strong diary management, and collaborate with teams to deliver accurate, personalised

Qualifications

Experience in a telephony-based customer service role, demonstrating adaptability and resilience.
Customer-centric approach with ability to understand business banking customers' needs and offer personalised solutions.
Proficiency with digital tools and navigation of software/systems.
Excellent time and diary management with punctual, professional approach.
Strong attention to detail and accuracy in handling customer interactions.

Responsibilities

Provide customer service through channels including chat, email and phone.
Resolve complex customer needs and provide personalised resolutions for each case.
Collaborate with bank teams to align and integrate customer care processes.
Identify areas for improvement and provide feedback to colleagues on highlighted issues.
Develop and implement customer care procedures and controls to mitigate risks.