Fraud Support Specialist - Hybrid (Northampton)

8192 Barclays Bank UK PLC; Northampton; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Hybrid working

Job summary

Barclays Bank UK PLC in Northampton is seeking a Specialist Customer Care Analyst to support customers across chat, email and phone, resolving more complex needs with care, clarity and professionalism.

You will collaborate with cross‑bank teams, develop procedures, run reports on care performance, and help implement best practices to reduce risk. Hybrid role with Northampton-based work one day a week and a comprehensive benefits package.

Qualifications

• Excellent communication skills.
• Patience and ability to work alongside a colleague via Teams or in the office.
• Fraud experience or general corporate experience would be beneficial.
• Full service experience would be adventurous.

Responsibilities

• Support customer service across chat, email and phone.
• Resolve more complex customer needs with care and professionalism.
• Collaborate with bank teams to align customer care processes.
• Develop and implement customer care procedures to mitigate risks.
• Produce reports and presentations on customer care performance for stakeholders.
• Identify industry trends to improve efficiency and effectiveness.

Skills

Excellent communication

Patience & teamwork

Job description

Barclays Bank UK PLC in Northampton is seeking a Specialist Customer Care Analyst to support customers across chat, email and phone, resolving more complex needs with care, clarity and professionalism.

You will collaborate with cross‑bank teams, develop procedures, run reports on care performance, and help implement best practices to reduce risk. Hybrid role with Northampton-based work one day a week and a comprehensive benefits package.