Senior Specialist Customer Care Advisor – Complex Banking

8192 Barclays Bank UK PLC; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Barclays Bank UK PLC in Manchester is seeking a Specialist Customer Care Advisor to deliver exceptional service and resolve complex banking inquiries. You will handle inbound/outbound calls, manage case work, and provide tailored solutions to business banking customers.

The role operates within a quick-moving environment with shift rotations from 8am to 8pm, Monday to Saturday, offering a salary of £27,700 per year. Strong communication and risk-awareness are essential.

Qualifications

• Experience in telephony-based customer service, with adaptability and resilience.
• Customer-centric mindset with ability to tailor solutions for business banking customers.
• Proficient with digital tools and quick to navigate new software.

Responsibilities

• Provide exceptional customer service across chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Identify process improvements and coach colleagues on best practices.

Skills

Phone-based CS

Customer-centric approach

Digital tools literacy

Time & diary management

KYC experience

Job description

Barclays Bank UK PLC in Manchester is seeking a Specialist Customer Care Advisor to deliver exceptional service and resolve complex banking inquiries. You will handle inbound/outbound calls, manage case work, and provide tailored solutions to business banking customers.

The role operates within a quick-moving environment with shift rotations from 8am to 8pm, Monday to Saturday, offering a salary of £27,700 per year. Strong communication and risk-awareness are essential.