Pharmacy Store Manager: Lead Care & Community Growth

Boots Group; Heacham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Retirement plan

Employee discount

Annual bonus

38 days leave

Parental leave pay

Flexible benefits

Wellbeing support

Job summary

Boots Group is seeking a proactive Store Manager for a community-focused Boots store in the UK. You will lead a close-knit team on the shop floor and in the dispensary, balancing excellent customer care with commercial performance.

You’ll drive service standards, develop your team and build relationships with local GP surgeries and networks while championing Boots’ brand and NHS services.

Qualifications

• Retail management experience and strong commercial awareness.
• NVQ Level 2 in Pharmacy Services (or other UK equivalent).
• Experience working in a UK dispensary.
• Great customer service skills and a passion for delivering care.
• Ability to lead performance and implement strategy in-store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance, balancing customer care with commercial goals.
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community.
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice.
• Work in and run a well-organised and compliant dispensary, where attention to detail really matters.
• Champion the Boots brand and making your store stand out.
• Get to know your people – what motivates them, and what needs to change.
• Coach and support your team—helping them grow in confidence, skills and experience.
• Be bold, try new things and use data and insights to look for ways to improve every day

Skills

Retail management

Commercial awareness

Customer service

Leadership

Team development

In-store execution

Education

NVQ Level 2 in Pharmacy Services (UK)

Job description

Boots Group is seeking a proactive Store Manager for a community-focused Boots store in the UK. You will lead a close-knit team on the shop floor and in the dispensary, balancing excellent customer care with commercial performance.

You’ll drive service standards, develop your team and build relationships with local GP surgeries and networks while championing Boots’ brand and NHS services.