Pharmacy Store Manager: Community Care Leader

Boots Group; Harleston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

38 days annual leave

Flexible benefits scheme

Employee wellbeing support

Job summary

Boots is seeking an experienced Store Manager for a smaller pharmacy store, leading a close-knit team on the shop floor and in the dispensary. You’ll deliver outstanding service while driving sales and compliant operations, building strong relationships with local health networks and customers.

You’ll coach colleagues, develop talent, and use data-driven insights to improve daily performance, while upholding Boots standards and patient care.

Qualifications

• Retail management experience and strong commercial awareness are essential.
• Experience working in a UK dispensary.
• Great customer service skills and a passion for delivering care.
• Ability to lead performance and implement strategy in-store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance, balancing customer care with commercial goals.
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community.
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice.
• Work in and run a well-organised and compliant dispensary, where attention to detail really matters.
• Champion the Boots brand and making your store stand out.
• Get to know your people – what motivates them, and what needs to change.
• Coach and support your team—helping them grow in confidence, skills and experience.
• Be bold, try new things and use data and insights to look for ways to improve every day.

Skills

Retail management

Commercial awareness

Dispensary experience

Customer service

In-store strategy

Calm adaptability

Collaborative leadership

Learning mindset

Education

NVQ Level 2 in Pharmacy Services

Job description

Boots is seeking an experienced Store Manager for a smaller pharmacy store, leading a close-knit team on the shop floor and in the dispensary. You’ll deliver outstanding service while driving sales and compliant operations, building strong relationships with local health networks and customers.

You’ll coach colleagues, develop talent, and use data-driven insights to improve daily performance, while upholding Boots standards and patient care.