Pharmacy Services Manager

Sterling Cross Trading LLP; London Borough of Enfield; On-site; GBP 42,000 - 60,000; Full time

Job summary

Sterling Cross Trading LLP in North West London is seeking a Pharmacy Services Manager to lead the pharmacy team and maintain high service standards. The role focuses on ensuring enquiries are handled efficiently and issues resolved promptly to deliver a consistently professional customer experience.

You will have proven experience in a pharmacy setting, with knowledge of medicines management, and will develop your team while driving service improvements across the operation.

Qualifications

• Proven experience managing a pharmacy service.
• Excellent customer service and communication skills.
• Previous experience working within pharmacy/medicines management.
• Confident handling of complaints.
• Unrestricted UK Right to Work (visa sponsorship is not available).

Responsibilities

• Lead the pharmacy team and maintain high service standards.
• Ensure enquiries are handled efficiently and issues are resolved promptly.
• Drive improvements to the overall customer experience.
• Oversee service standards across pharmacy operations and develop the team.

Skills

Leadership

Customer service

Communication

Pharmacy knowledge

Job description

Role: Pharmacy Services Manager
Industry: Pharmacy
Location: North West London (On-site)
Hours: Monday to Friday (8:30am-6:00pm)

A growing healthcare provider is looking for a Customer Services Manager to lead their pharmacy team and maintain high standards of service.

You'll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.

You will need previous experience within a pharmacy setting, with an understanding of medication management processes and the importance of accurate, timely communication.

This is a hands-on role where you'll support and develop your team, oversee service standards and drive improvements to the overall customer experience.

Person Specification:

• Proven experience managing a pharmacy service
• Excellent customer service and communication skills
• Previous experience working within pharmacy/medicines management
• Confident handling complaints
• Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)