Pharmacy Services Manager

Sterling Cross Ltd; City Of London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Sterling Cross Ltd., a healthcare provider, seeks a Pharmacy Services Manager to lead the pharmacy team and uphold high service standards. The role emphasizes a strong customer-focused approach, ensuring timely, professional responses to inquiries and effective issue resolution.

Applicants should have pharmacy experience, knowledge of medicines management, and the ability to coach and develop the team to improve overall customer experience. This is an on-site position in North West London.

Qualifications

• Experience leading a pharmacy service
• Exceptional customer service and communication skills
• Background in pharmacy/medicines management
• Confident in handling complaints and resolving issues
• Unrestricted UK Right to Work (visa sponsorship not available)

Responsibilities

• Lead and develop the pharmacy service team to deliver high standards of care
• Ensure enquiries are responded to promptly and accurately
• Maintain service standards and drive improvements in customer experience
• Collaborate with stakeholders to optimise medicines management processes

Skills

Pharmacy service management

Customer service

Pharmacy/medicines management

Complaint handling

UK Right to Work

Job description

Role: Pharmacy Services Manager
Industry: Pharmacy
Location: North West London (On-site)
Hours: Monday to Friday (8:30am-6:00pm)

A growing healthcare provider is looking for a Customer Services Manager to lead their pharmacy team and maintain high standards of service.

You'll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.

You will need previous experience within a pharmacy setting, with an understanding of medication management processes and the importance of accurate, timely communication.

This is a hands-on role where you'll support and develop your team, oversee service standards and drive improvements to the overall customer experience.

Person Specification

• Proven experience managing a pharmacy service
• Excellent customer service and communication skills
• Previous experience working within pharmacy/medicines management
• Confident handling complaints
• Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)