On-site Pharmacy Services Manager — Customer Care Leader

Sterling Cross Trading LLP; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Sterling Cross Trading LLP in North West London is seeking a Pharmacy Services Manager to lead the pharmacy team and maintain high standards of service on-site. You will oversee day-to-day operations and ensure all customer interactions are handled professionally.

You will be a confident leader with a customer-focused approach, driving efficient enquiry handling, timely issue resolution and continuous improvements to the overall customer experience.

Qualifications

• Proven experience leading a pharmacy service.
• Strong customer service and communication skills.
• Knowledge of medicines management processes and timeliness.

Responsibilities

• Lead the pharmacy team and uphold service standards.
• Oversee enquiry handling, issue resolution and customer communications.
• Ensure medicines management compliance and accurate information flow.
• Drive continuous improvements to the customer experience.

Skills

Customer service

Leadership

Pharmacy experience

Medicines management

Job description

Sterling Cross Trading LLP in North West London is seeking a Pharmacy Services Manager to lead the pharmacy team and maintain high standards of service on-site. You will oversee day-to-day operations and ensure all customer interactions are handled professionally.

You will be a confident leader with a customer-focused approach, driving efficient enquiry handling, timely issue resolution and continuous improvements to the overall customer experience.