Pharmacy Services Manager

Sterling Cross Ltd; London Borough of Enfield; On-site; GBP 60,000 - 78,000; Full time

Job summary

Sterling Cross Ltd is seeking a Pharmacy Services Manager to lead the pharmacy team and uphold high service standards. This on-site role in North West London requires a customer-focused leader who can ensure efficient enquiry handling, prompt issue resolution, and consistent professional service.

You will oversee medication management processes, support team development, and drive improvements across the customer experience. UK Right to Work is required; visa sponsorship is not available.

Qualifications

• Proven experience managing a pharmacy service.
• Excellent customer service and communication skills.
• Experience in pharmacy/medicines management.
• Confident handling of complaints.
• Right to work in the UK; visa sponsorship not offered.

Responsibilities

• Lead the pharmacy team and maintain high service standards.
• Ensure enquiries are handled efficiently and issues resolved promptly.
• Develop and support the team, oversee service standards and drive improvements to the customer experience.

Skills

Pharmacy service management

Customer service

Communication skills

Complaint handling

UK Right to Work

Education

Pharmacy background

Job description

Role: Pharmacy Services Manager
Industry: Pharmacy
Location: North West London (On-site)
Hours: Monday to Friday (8:30am–6:00pm)

A growing healthcare provider is looking for a Customer Services Managerto lead their pharmacy team and maintain high standards of service.

You’ll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.

You will need previous experience within a pharmacy setting, with an understanding of medication management processes and the importance of accurate, timely communication.

This is a hands‑on role where you'll support and develop your team, oversee service standards and drive improvements to the overall customer experience.

Person Specification:

• Proven experience managing a pharmacy service
• Excellent customer service and communication skills
• Previous experience working within pharmacy/medicines management
• Confident handling complaints
• Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)