Pharmacy Services Manager

Sterling Cross Trading LLP; Greater London; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Sterling Cross Trading LLP in North West London is seeking a Pharmacy Services Manager to lead the pharmacy team and maintain high standards of service on-site. You will oversee day-to-day operations and ensure all customer interactions are handled professionally.

You will be a confident leader with a customer-focused approach, driving efficient enquiry handling, timely issue resolution and continuous improvements to the overall customer experience.

Formación

• Proven experience leading a pharmacy service.
• Strong customer service and communication skills.
• Knowledge of medicines management processes and timeliness.

Responsabilidades

• Lead the pharmacy team and uphold service standards.
• Oversee enquiry handling, issue resolution and customer communications.
• Ensure medicines management compliance and accurate information flow.
• Drive continuous improvements to the customer experience.

Conocimientos

Customer service

Leadership

Pharmacy experience

Medicines management

Descripción del empleo

Role: Pharmacy Services Manager
Industry: Pharmacy Services
Location: North West London (On-site)
Hours: Monday to Friday (8:30am-6:00pm)

A growing healthcare services provider is looking for a Customer Services Manager to lead their pharmacy team and maintain high standards of service.

You’ll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.

You will need previous experience within a pharmacy setting, with an understanding of medication management processes and the importance of accurate, timely communication.

This is a hands-on role where you’ll support and develop your team, oversee service standards and drive improvements to the overall customer experience.

Person Specification:

• Proven experience managing a pharmacy service
• Excellent customer service and communication skills
• Previous experience working within pharmacy/medicines management
• Confident handling complaints
• Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)