Customer Service Manager - Pharmacy

Sterling Cross Ltd; London Borough of Enfield; On-site; GBP 30,000 - 46,000; Full time

Job summary

Sterling Cross Ltd. is seeking a Customer Service Manager in North West London to lead our customer service team and uphold high service standards within the healthcare sector.

In this hands-on role you will ensure enquiries are handled efficiently, resolve issues promptly, and deliver a consistently professional patient- and client-facing experience; with experience in pharmacy or medicines management and strong leadership skills, you will drive improvements and staff development.

Qualifications

• Proven experience managing a large customer service operation.
• Excellent customer service and communication skills.
• Previous experience working within pharmacy/medicines management.

Responsibilities

• Lead the customer service team and maintain high standards of service.
• Ensure enquiries are handled efficiently and issues resolved promptly.
• Drive improvements to the overall customer experience and coach staff.

Skills

Leadership experience

Customer service excellence

Pharmacy/medicines management

Job description

Role: Customer Service Manager
Industry: Healthcare / Pharmacy Services
Location: North West London (On-site)
Hours: Monday to Friday (8:30am–6:00pm)

A growing healthcare services provider is looking for an experienced Customer Service Manager to lead their customer service team and maintain high standards of service.

You'll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.

Ideally, you'll have previous experience within pharmacy or healthcare, with an understanding of medication management processes and the importance of accurate, timely communication in a healthcare environment.

This is a hands-on role where you'll support and develop your team, oversee service standards and drive improvements to the overall customer experience.

Person Specification:

• Proven experience managing a large customer service operation
• Excellent customer service and communication skills
• Previous experience working within pharmacy/medicines management
• Confident handling complaints
• Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)