Customer Service Manager - Pharmacy

Sterling Cross Trading LLP; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

Sterling Cross Trading LLP in North West London is seeking an experienced Customer Service Manager to lead our customer service team in a healthcare setting. This on-site role focuses on ensuring inquiries are answered promptly and that every interaction reflects professional service.

You will oversee service standards, develop your team, and drive improvements in the overall customer experience, drawing on knowledge of medicines management and strong communication.

Qualifications

• Proven experience managing a large customer service operation.
• Excellent customer service and communication skills.
• Experience in pharmacy/medicines management.
• Confident handling complaints.
• Right to Work in UK (visa sponsorship not available).

Responsibilities

• Lead customer service team and maintain high service standards.
• Ensure enquiries are handled efficiently and issues resolved promptly.
• Drive improvements to the overall customer experience.
• Hands-on role supporting and developing the team.

Skills

Customer service management

Leadership

Communication

Pharmacy experience

Job description

Role: Customer Service Manager
Industry: Healthcare / Pharmacy Services
Location: North West London (On-site)
Hours: Monday to Friday (8:30am-6:00pm)

A growing healthcare services provider is looking for an experienced Customer Service Manager to lead their customer service team and maintain high standards of service.

You'll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.

Ideally, you'll have previous experience within pharmacy or healthcare, with an understanding of medication management processes and the importance of accurate, timely communication in a healthcare environment.

This is a hands-on role where you'll support and develop your team, oversee service standards and drive improvements to the overall customer experience.

Person Specification:

• Proven experience managing a large customer service operation
• Excellent customer service and communication skills
• Previous experience working within pharmacy/medicines management
• Confident handling complaints
• Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)