Pharmacy Services Manager

Sterling Cross; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Sterling Cross Ltd in London is seeking a Pharmacy Services Manager to lead the pharmacy team and maintain high standards of service. You will ensure enquiries are handled efficiently and issues resolved promptly with a consistently professional approach.

This hands-on role requires experience in pharmacy settings, strong leadership, and a focus on medication management and timely communication to improve the overall customer experience.

Qualifications

• Proven experience managing a pharmacy service.
• Excellent customer service and communication skills.
• Experience in pharmacy/medicines management.
• Confident handling complaints.
• Unrestricted UK Right to Work (visa sponsorship not available).

Responsibilities

• Lead the pharmacy team and maintain high service standards.
• Ensure enquiries are handled efficiently and issues resolved promptly.
• Oversee medication management processes and communication.
• Develop and support staff to improve customer experience.

Skills

Pharmacy management

Customer service

Communication

Complaint handling

Job description

Role: Pharmacy Services Manager
Industry: Pharmacy
Location: North West London (On-site)
Hours: Monday to Friday (8:30am-6:00pm)

A growing healthcare provider is looking for a Customer Services Managerto lead their pharmacy team and maintain high standards of service.

You’ll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.

You will need previous experience within a pharmacy setting, with an understanding of medication management processes and the importance of accurate, timely communication.

This is a hands-on role where you’ll support and develop your team, oversee service standards and drive improvements to the overall customer experience.

Person Specification:

• Proven experience managing a pharmacy service
• Excellent customer service and communication skills
• Previous experience working within pharmacy/medicines management
• Confident handling complaints
• Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)