Pharmacy Services Lead — Customer Experience & Ops

Sterling Cross Ltd; City Of London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Sterling Cross Ltd., a healthcare provider, seeks a Pharmacy Services Manager to lead the pharmacy team and uphold high service standards. The role emphasizes a strong customer-focused approach, ensuring timely, professional responses to inquiries and effective issue resolution.

Applicants should have pharmacy experience, knowledge of medicines management, and the ability to coach and develop the team to improve overall customer experience. This is an on-site position in North West London.

Qualifications

• Experience leading a pharmacy service
• Exceptional customer service and communication skills
• Background in pharmacy/medicines management
• Confident in handling complaints and resolving issues
• Unrestricted UK Right to Work (visa sponsorship not available)

Responsibilities

• Lead and develop the pharmacy service team to deliver high standards of care
• Ensure enquiries are responded to promptly and accurately
• Maintain service standards and drive improvements in customer experience
• Collaborate with stakeholders to optimise medicines management processes

Skills

Pharmacy service management

Customer service

Pharmacy/medicines management

Complaint handling

UK Right to Work

Job description

Sterling Cross Ltd., a healthcare provider, seeks a Pharmacy Services Manager to lead the pharmacy team and uphold high service standards. The role emphasizes a strong customer-focused approach, ensuring timely, professional responses to inquiries and effective issue resolution.

Applicants should have pharmacy experience, knowledge of medicines management, and the ability to coach and develop the team to improve overall customer experience. This is an on-site position in North West London.