PGIM | Senior Associate, Service Desk

Prudential Financial; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global asset management firm in London seeks an IT Support Specialist to tackle technology issues and ensure the efficiency of IT applications and services. The ideal candidate will have 3–5 years of experience in a similar role, excellent communication skills, and strong technical knowledge, particularly of Office 365 and Windows OS. This position offers a dynamic work environment with opportunities for professional growth and a competitive benefits package.

Benefits

Life Assurance up to 12× salary

Income Protection for 5 years

Total Reward package information available

Qualifications

• 3–5 years' work experience, ideally within the Financial Services sector.
• Strong attention to detail and able to multitask.
• Comfortable working in a fast‑paced environment.

Responsibilities

• Respond to all technology issues in a timely fashion.
• Provide technical guidance and solve complex problems.
• Assist with day-to-day administration tasks.

Skills

Technical support

Analytical skills

Customer focused

Strong communication

Team player

Education

Degree level or equivalent

Tools

Office 365

Active Directory

Windows operating systems

SCCM

Job description

The role will be based in London and report directly to the IT Director. Travel to other European office locations may be required.

Responsibilities

• Respond to all technology issues in a timely fashion and take ownership of all user issues relating to IT applications, hardware, and services.
• Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.
• Provide technical support for local voice, mobile and video conference solutions.
• Work with team members when a major problem is experienced and participate in problem-solving processes across various teams around the enterprise.
• Assist with the business' recovery testing to confirm availability of systems where outages have occurred or been simulated.
• Document and track status of client inquiries, coordinate appropriate responses and follow up to ensure client satisfaction.
• Assist with day-to-day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.
• Evaluate effectiveness of new utilities and tools.
• Understand standard operating procedures and processes and apply them as solutions to common problems.
• Assist with various project work.

Qualifications

• Previous experience in supporting a front‑office environment.
• Comfortable working in a fast‑paced environment.
• Professional, disciplined and able to work independently where required.
• Strong skill set both technically and analytically.
• Strong academic background: Degree level or equivalent.
• 3–5 years' work experience, ideally within the Financial Services sector.
• Customer focused.
• Strong communicator, verbal and written skills (Good English – written and spoken).
• A strong team player who is inquisitive, self‑motivated and able to multitask.
• Bright, enthusiastic and willing to go beyond the requirements of the role.
• Inclination to learn and stay up to date with new technologies.
• Comfortable dealing with all levels of management and colleagues in different functions and regions.
• Strong attention to detail, able to set priorities and complete simultaneous projects.
• Able to meet tight deadlines whilst maintaining a high quality of work.

Required Technical Competencies

• Thorough knowledge of the Office 365 suite.
• Good understanding of networks (TCP/IP, DNS, DHCP).
• Experience in using Active Directory (Domains, OUs, Objects, GPOs).
• Strong knowledge of Windows operating systems.
• Experience with Software Center Configuration Manager (SCCM).

About PGIM

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact – touching the lives of millions and solving financial challenges in an ever‑changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.34 trillion in assets under management as of March 31 2024. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors worldwide across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives. With a history dating back 148 years and experience through more than 30 market cycles, PGIM takes a long‑term view, not only in its investment philosophy but also in how it develops its talent.

Benefits

• Life Assurance & Income Protection: Life Assurance for 12× your basic annual salary, up to a max benefit of £1.8 million.
• 60% of your basic annual salary for a limited payment term of 5 years, at the end of which a capital sum of 2× your basic annual salary is payable.
• To find out more about our Total Reward package, visit https://youtu.be/acuhcv46Nz0

Equal Opportunity Employer

Prudential Financial, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.