Hands-On Deputy Store Manager - Pet Retail

Jollyes; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Financial Wellbeing Package (Stream)

Retail Trust Membership

Colleague Discounts

Health & Wellbeing Support

Workplace Pension

Extra Time Off

Enhanced Family Leave

Recognition & Rewards

Lifestyle Benefits

Learning & Development

Job summary

Jollyes are seeking a Deputy Manager for our Hartlepool store. The role is a hands-on leadership position on the shop floor, supporting the Store Manager and coaching the team through live customer interactions, deliveries and setting high standards.

The compensation includes a competitive salary of £28,038 per annum plus a potential annual bonus of up to £2,000, along with a comprehensive benefits package designed to support colleagues’ health, wellbeing and financial security.

Qualifications

• Experience in retail supervisory or management with a hands-on approach.
• Ability to coach a team and lead when needed.
• Comfortable modelling and encouraging upselling and add-on sales conversations.

Responsibilities

• Support Store Manager in leading the team day-to-day and deputise in their absence.
• Help run the store to hit KPIs for people, standards, service and financials.
• Promote a strong sales culture with in-store coaching on value-add conversations.
• Ensure high standards of pet care and welfare across the team.
• Deliver excellent customer service with strong product knowledge (training provided).
• Support recruitment, training and development of the team and promote Jollyes as an employer of choice locally.
• Communicate key business updates and team objectives clearly.
• Be hands-on on the shop floor, assisting with deliveries, stock and daily operations.

Skills

Retail supervisory experience

Hands-on leadership

Upselling & add-on sales

Clear team motivation

Job description

Jollyes are seeking a Deputy Manager for our Hartlepool store. The role is a hands-on leadership position on the shop floor, supporting the Store Manager and coaching the team through live customer interactions, deliveries and setting high standards.

The compensation includes a competitive salary of £28,038 per annum plus a potential annual bonus of up to £2,000, along with a comprehensive benefits package designed to support colleagues’ health, wellbeing and financial security.