Hands-On Deputy Store Manager - Pet Retail Leader

Jollyes Pets; Runcorn; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Salary up to £30k

Bonus up to £2k

Financial wellbeing

Retail Trust

Colleague discounts

Health & wellbeing

Pension

Extra time off

Family leave

Recognition rewards

Cycle2Work

Learning & development

Job summary

Jollyes Pets in Runcorn is hiring a Deputy Manager to lead on-floor operations, coach the team, and drive customer excellence. You will support the Store Manager, help manage KPIs, and foster a strong sales culture while maintaining pet welfare as a priority.

The role is 40 hours per week, with some evenings and weekends; a competitive salary (£26,500–£30,000) plus bonus up to £2k and a benefits package awaits the right candidate.

Qualifications

• Passion for pets and people; comfortable around animals.
• Retail supervisory or management experience with a hands-on leadership style.
• Confident on the shop floor with upselling and add-on sales.
• Clear communicator; can motivate and train teams.
• Track record of delivering KPIs and maintaining store standards.
• Commercially aware with interest in P&L and store performance.
• Own transport with a UK driving licence.
• Full-time role: 40 hours/week, 5 days out of 7.

Responsibilities

• Support the Store Manager daily, deputising fully in their absence.
• Run the store, manage KPIs around people, standards, customer service, and financials.
• Build a strong in-store sales culture; coach on upsell and value-added conversations.
• Ensure high standards of pet care and welfare for customers and their pets.
• Deliver exceptional customer service and deep product knowledge.
• Assist recruitment, training and development of the team; promote the brand.
• Communicate key business updates and team objectives clearly.
• Be hands-on on the floor; assist with deliveries and busier periods.
• Stay physically active; adjust for any accessibility needs if required.

Skills

Pet passion

Retail leadership

Shop floor confidence

Clear communication

KPI delivery

Commercial awareness

UK driving licence

Full-time availability

Job description

Jollyes Pets in Runcorn is hiring a Deputy Manager to lead on-floor operations, coach the team, and drive customer excellence. You will support the Store Manager, help manage KPIs, and foster a strong sales culture while maintaining pet welfare as a priority.

The role is 40 hours per week, with some evenings and weekends; a competitive salary (£26,500–£30,000) plus bonus up to £2k and a benefits package awaits the right candidate.