Pet Product Owner (End-to-End)

Direct Line Group Careers; Glasgow; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance company is seeking an End to End Product Owner for their Pet Insurance proposition in Glasgow. In this role, you will lead the delivery of key capabilities to enhance customer experience and drive business value. Ideal candidates will have proven product management experience and the ability to manage stakeholders effectively. The company offers a hybrid work environment, excellent benefits including pensions and employee discounts, and a commitment to diversity and inclusion.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Proven experience in product management, ideally with consumer-facing products.
• Ability to set and achieve commercial and customer KPIs.
• Strong skills in business case development and benefits calculation.
• Experience in a fast-paced, agile environment.
• Excellent collaboration skills across teams.

Responsibilities

• Lead the product vision and roadmap for pet insurance.
• Design customer experiences informed by market trends.
• Collaborate with stakeholders for strategy and performance tracking.
• Drive customer experience improvements across platforms.
• Monitor and communicate product performance metrics.

Skills

Product management

Relationship management

Agile methodologies

Stakeholder engagement

Commercial acumen

Tools

ICE

Guidewire

Job description

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you'll be doing:

As End to End Product Owner for our Pet Insurance proposition, you’ll lead the end-to-end delivery of key capabilities that enable Aviva to become a top 3 insurer in the UK Pet Market. From defining scope and delivery schedules for a multi-brand, omni-channel proposition through to execution and ongoing development, you’ll ensure an outstanding experience for pet owners and drive business value through innovation and continuous improvement.

• Own and execute the product vision and roadmap for pet insurance, ensuring alignment with strategic objectives.
• Design customer‑centric experiences across the decision journey, informed by market trends and competitive insights.
• Lead the transition of current pet products onto Aviva’s target state technology, ensuring smooth migration (experience with ICE or Guidewire advantageous).
• Collaborate with stakeholders across Aviva and Direct Line to manage business strategy, portfolio prioritisation, pricing, and performance tracking.
• Drive end-to-end customer experience across web, mobile, and apps, working with scrum teams to improve KPIs.
• Develop business cases and scope requirements for product improvements and new initiatives.
• Translate product themes, epics, and features into a prioritised sprint backlog.
• Champion agile delivery frameworks and promote best practices within the team.
• Monitor and communicate product performance, including behavioural insights and financial metrics.
• Share digital insights and market trends to inform product strategy and continuous improvement.

What you'll need:

We’re looking for an experienced product professional with strong commercial acumen and a passion for delivering customer value:

• Proven experience in product management and relationship management, ideally with consumer-facing or pet-related products.
• Ability to set and deliver commercial and customer KPIs, using insights and analytics to drive improvements.
• Strong skills in business case development, benefits calculation, and roadmap prioritisation.
• Track record of working in a fast‑paced, agile environment, driving delivery and managing sprints.
• Excellent collaboration and stakeholder engagement skills across multi-disciplinary teams.

Closing Date - 28th December 2025

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office (all locations considered)

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.