Pet-First Veterinary Receptionist — Growth Path & Benefits

CVS Veterinary Group; Manchester; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

5 weeks annual leave

Staff discount on veterinary care

Employee Assistance Programme

Staff discount on Animed Direct

Zusammenfassung

Regan Veterinary Centre, part of CVS Vets, is hiring a Veterinary Receptionist to join our team in Manchester. You will manage incoming calls, book appointments and greet clients, ensuring a warm and professional welcome.

This permanent role offers 37 hours per week, with a Monday–Friday pattern and a Saturday rota. You’ll work within a supportive network of CVS Vets practices committed to putting pets first.

Qualifikationen

• Previous experience as a receptionist or in a demanding client-focused role.
• Ability to handle emotional situations with kindness and professionalism.
• Strong communication skills with genuine empathy.
• Outstanding customer service experience with the public.
• Positive attitude and strong teamwork abilities.

Aufgaben

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a welcoming environment.
• Process and manage insurance forms as needed.
• Dispense medications as required and handle payments accurately.
• Provide empathetic support to clients during distressing times.
• Organise patients using the in-house system and liaise with other practices.
• Handle debt and refunds via telephone as necessary.
• Support with additional admin tasks as required.

Kenntnisse

Reception experience

Customer service

Empathy

Communication skills

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Jobbeschreibung

Regan Veterinary Centre, part of CVS Vets, is hiring a Veterinary Receptionist to join our team in Manchester. You will manage incoming calls, book appointments and greet clients, ensuring a warm and professional welcome.

This permanent role offers 37 hours per week, with a Monday–Friday pattern and a Saturday rota. You’ll work within a supportive network of CVS Vets practices committed to putting pets first.