Pet-First Veterinary Receptionist: Growth Path

CVS Group; Nuneaton; Híbrido; GBP 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

National minimum wage salary

Five weeks annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Career progression path

Resumo da oferta

Nuneaton Veterinary Centre, part of CVS Vets, is hiring a Veterinary Receptionist to join our team on a permanent, full-time basis. The role involves greeting clients, scheduling appointments, handling insurance forms, and supporting patients at reception.

We value empathy, strong communication and a positive team attitude. This is a 40-hour-per-week position with a focus on pet care and excellent client service within CVS Vets.

Qualificações

• Previous experience as a Receptionist or client-focused role.
• Experience in a veterinary setting is a bonus.
• Strong communication, empathy and customer service skills.

Responsabilidades

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings, and refunds.
• Ensure that every client feels welcomed and valued.

Conhecimentos

Reception experience

Customer service

Communication skills

Empathy

Ferramentas

Microsoft Office

Database systems

Descrição da oferta de emprego

Nuneaton Veterinary Centre, part of CVS Vets, is hiring a Veterinary Receptionist to join our team on a permanent, full-time basis. The role involves greeting clients, scheduling appointments, handling insurance forms, and supporting patients at reception.

We value empathy, strong communication and a positive team attitude. This is a 40-hour-per-week position with a focus on pet care and excellent client service within CVS Vets.