Client Care Advisor

IVC Evidensia; Oakham; On-site; GBP 18,000 - 20,000; Part time

Benefits offered by this job

6.6 weeks' annual leave + birthday off

Increasing holiday allowance

Enhanced family-friendly policies

Wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted veterinary care

Discounts and cashback with retailers

Job summary

inspiring vet care in Oakham is seeking a Receptionist to join the team on a part-time permanent basis. You’ll be the first point of contact for clients, ensuring a welcoming, professional and compassionate experience, while supporting appointment bookings and enquiries.

The role involves working 30 hours per week with evenings and Saturdays on a rota, in a collaborative practice alongside a nursing team and clinicians. Experience in customer-facing roles is preferred.

Qualifications

• Friendly, organised and customer-focused individual who works well in a team.
• Experience in a customer-facing role with attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Liaising with clients and clinical staff to provide high levels of customer care.
• Meeting and greeting clients and their pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for clients and pets.
• Supporting daily banking and debt management processes

Skills

Excellent communication

Customer-focused

Organisation

Team player

Multi-tasking

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Oakham Vets on a part-time permanent basis.

You'll be joining an experienced team of 8 Veterinary Surgeons, including certificate holders, alongside a nursing team of 15 and an existing team of 8 non-clinical support staff.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 30 hours per week, shift pattern to be agreed but to include 8pm finish on Tuesdays, full day 8.30-6.30 Fridays and cover for Saturdays on a rota basis.

Key Responsibilities

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.
• Support with daily banking and debt management processes

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career.

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £19,897 a year

Up to £19,897 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.